Refund policy

100% satisfaction guarantee

Orthosleeve believes in a 100% satisfaction guarantee, which means we will replace mis-shipments, defective products, and size exchanges due to mislabeling for free, no questions asked! If you have questions or you need to replace your product,  please email orthosleeve@ingsource.com. 

Returns 

We are committed to your complete satisfaction. If you are not satisfied with our product at any time you may return it for a full refund. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with original packaging. You’ll also need the receipt or proof of purchase.

How to return for a refund

Fill out and detach the bottom portion of your packing slip with all relevant information completed. 

Mail the product (with the form from your packing slip) back to us. Customers with issues that do not fall under our 100% satisfaction guarantee are responsible for shipping the product back. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at orthosleeve@ingsource.com. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and well worn/used items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.